Examples of Our Training Program

* A program will be customised to your company's current needs.

• Leadership Communication
  Leadership by Empathy and Approval

  AimTo build a team where everyone can participate actively and at ease.

  Duration5 hours

  1. Leadership is an Influence

     • What is leadership for the future
     • Authority and power

  2. Skills of a Leader to Nurture a Team

     • Servant leadership and secure base leadership
     • Leader's hospitality for members
       Management by empathy and approval
     • Understanding others' sense of value
     • What is 'a currency'
     • Drucker's 5 questions

  3. Communication of a Team Which Achieves a Goal

     • Understanding the members' behavioural characteristics
     • Equipped with coaching skill

  4. Define Your Behaviour

     • Reflect on you own behavior "20 workplace habits that holds you back from the top"
     • Feed forward
     • Creating an action plan

• Developing Female leadership
  How women change yourself to rise up

  AimTo understand female characteristics to break the 12 habitus holding you back from your next stage.

  Duration5 hours

  1. A woman's life when you live up to 100 years

     • Diversity and a revolution on how to work
     • Define "a purpose of life" and "motivation to work"
     • Identify your own missions

  2. Reflect on Yourself at Your Workplace

     • What is expected of you?
     • What are the 12 bad habits which prevent women from flourishing
     • Acknowledge your habits and override them

  3. How to be influential ! To Grow with Your Team

     • Communication required at a workplace
     • Exercise leadership and influence
     • Secure base and servant leadership
     • What you should do and stop to establish relationship with your boss, colleagues and subordinates
     • Feed forward to give a push to your subordinates
     • How to gain confidence

  4. How to act

     • Understanding self transformation process
     • Creating self coaching sheet
     • Let's make a future action plan

• Impression Improvement Training
  Training on improving Hospitality
  To make your customers and employees happy!

  AimTo enhance an impression so that others want to see you again

  Duration4 hours

  1. Check Your First Impression

     • What is Omotenacism
     • What is a "once in a life time meeting (Ichigo Ichie)"?
     • What is a luxurious service?

  2. Enhance Your First Impression

     • Smile/voice/posture/greeting/grooming
     • welcoming your customers from bottom of your heart
     • Checking with a video recording/li>

  3. Grasp Customer's Heart with the Second Impression

     • An extra word to impress your customers
     • The difference between the persons customers want to meet and not.

  4. Communications create something that can be experienced here

     • Improve your skills of empathy/approval/higher perspective/observation/appreciation
     • Strengthen your attentive listening skill

  5. Commit to Your Execution

     • Role play
     • Creating an action plan

• Cross-Cultural Communication Training
  How to deal with foreign people

  AimTo Improve services to foreign customers.

  Duration5 hours

  1. Cultural Difference between Japan and Foreign Countries

     • Japanese sense of value and other countries' sense of value
     • Difference in business practice and manners

  2. Omotenashi to Overseas Customers

     • What is expected from Japan
     • Points to note(according to different countries)
     • How to fill the gap of languages?

  3. Prepare for welcoming foreign customers

     • Points on "set-up" and "behaviour"
     • Learn the basic handling
     • Case studies and Q&A.
       How you should handle such a case

Omotenacism Solution

We listen to you about the challenges your business encounters,
make an analysis of the current status and suggest solutions.
We enhance the level of omotenashi in your business,
support to accomplish your vision and to strengthen your brand value.

1. 

   step1

   Investigate the current situation to detect underlying issues.
   Identify how your business should be.
2. 

   step2

   Establish countermeasures to solve issues and suggest an original program with a method suitable for your business.
3. 

   step3

   Support to implement the countermeasures.
4. 

   step4

   Provide follow-ups by coaching / WEB until effectiveness takes root in the day-to-day operation.

Examples of challenges that can be solved

Through seminars, training, coaching, facilitation and consultations,
we have solved various challenges and helped our customers
to become organizations with "Omotenashi" mind.

• We want to train
  leaders in our company.
• We want to raise
  awareness of female employees
  to train them to be managers.
• We want our employees
  to be equipped with
  communication skills
  so that they play
  important roles globally.
• We want our
  foreign employeesto deepen
  their understanding about Japan.
• We want to improve
  our brand strength.
• We want to
  improve customer service
  and sales to match
  our leading brand image.
• We want to run
  training programsin
  our overseas headquarters
  in Japanese.
• We want to improve
  internal communication
  and establish a harmonious
  working environment.

• 
  Hotels
• 
  Banks
• 
  High-end
  consumer products
• 
  Life insurance
• 
  Foreign companies
• 
  Universities /
  Professional colleges
• 
  Esthetic / cosmetic
  related businesses
• 
  Public offices