Yayoi KawabeManaging Director
Certified Professional Business Coach
Our experience of working in a global and diverse environment has helped us deepen our understanding of Japan and other cultures and enriched our lives, and we'd like to support to create organizations where everyone can materialize one's dream while enjoying working for such organizations.
I believe that every person has the ability to reach his/her own potential and that any work has its own values.
I'd like people to be aware of their own value by accepting others with a different set of values and creating synergy, and working together.
That is what I think "Omotenashi" is all about.
Graduated from the Business School of Business Breakthrough University with a Master of Business Administration.
After graduating from the literature department of Meiji University, worked for a leading precision instrument manufacturer, and Cathay Pacific Airways Co. Ltd. Lived in Hong Kong for 11 years.
Upon returning to Japan, worked at Yokohama Intercontinental Hotel, Hermes Japon Co. Ltd. as a training Manager of HR, then for Chanel K.K. as a training director.
Served as a HR director for an Italian luxury brand between Studied business coaching and received guidance from Dr. Marshal Goldsmith.
Became independent in 2012 as a business coach. Started Omotenacism in November 2013.
- What vibrant women do! - Vision Making - MB Business Kenkyu Han
- Why people are attracted to that person - 5 Skills to grasp others' heart - MB Business Kenkyu Han
- 13 Rules of Globally Successful Businessmen ! MB Business Kenkyu Han
- <Booklet>How to Nurture Omotenashi Mind (Brain Co. Ltd)
Naoko TakakuChief Consultant
After graduating university, worked for American Express International Inc. Then, worked for Japan Airlines Co. Ltd., Gap Japan K.K., a luxury consumer product company as a manager and following that worked for a foreign insurance company as an HR training manager.
Started as a HR training consultant since 2001.
Based on own experience of customer service, sales, shop manager training, train-the-trainer training and mystery shopping, provides programs from a viewpoint of personnel in the front line. Participated in Omotenacism kick-off in November 2013.
Good at drawing strength of a team with facilitation and feedback skills accumulated by own abundant experience as a trainer.
After graduating an University, worked for Cathay Pacific Airways as an CA, and for Garuda Indonesia as an in-flight interpreter.
Worked as an interpreter/translator at embassies and businesses, and as a part-time lecturer at a junior college.
At present, teaches business English, cross-cultural understanding, and international business manner at public offices, businesses and universities.
Part-time lecturer at Global Study Faculty of Tama University and English Major Program of Kanda Institute of Foreign Languages.
Focus on psychology in various business situations.
Her seminars are well received as "Fun", "Doable" and "Easy to understand". 21 years experience as a lecturer.
Career Consultant of Career Consulting Conference (State Qualification) career background
Worked for Cathay Pacific Airways as an CA and for All Nippon Airways as an CA for International flights with flight time exceeding 11,000 hours.
Not only pursuing for customer satisfaction inflight, but involved in training subordinates and for team management as a chief purser.
After leaving a flying career, worked as a secretary to a vice president of a national university and worked in a general affairs department of a domestic airline.
At present, working as a career consultant and business manner consultant.
Through trainings at government offices, universities, and businesses, engage in human resource nurturing to bring out individual's potentials.
Japan Career Development Association Career Development Advisor(CDA)
Representative Director M Joy Works Limited Liability Company career background
After graduating university, worked for Toyota as "Toyota Pretty", an image lady for Toyota motors in charge of sales promotion activities.
Then, while doing TV and radio MC as a freelance, worked as an HR trainer for businesses.
Areas of expertise are business mannerism, anger management, assertive communication, attentive listening training, and presentation skills. Good at enhancing brand strength by fine-tuning first impression of behavior, grooming, speech based on abundant experience in speech training of beauty pageants.
Minding Yourself Representative career background
After graduating an university, worked for Cathay Pacific Airways as an CA.
Leveraging experience of being an flight purser, involved in a launching of a new airline serving between Hong Kong and Europe and US, providing inflight service training to new recruits.
Involved in training of more than 200 cabin attendants.
After more than 10 years' experience in aviation industry, obtained an Executive Diploma in Corporate Coaching (2013 HKU SPACE）and became independent.
Working as an personal coach for business persons working in overseas to support their self realization and providing training, seminars, workshops such as communication, improving personal relationships, and handling customers.
An original promoter of a Japanese professional coach network in Hong Kong "Hong Kong Japanese Coaching Network"(June 2018). Working as a corporate coach, a facilitator for corporate training based in Hong Kong.
Kyoko ItoInterpreter / Translator
Completed auditor /lead auditor course of IRCA certified Quality Management System
Representative of Audit Interpreters Guild career background
After graduating a university, joined Cathay Pacific Airways as a CA and lived in Hong Kong for 16 years. Upon returning to Japan, worked for Phoenix Associates (currently Berlitz Japan) as an executive assistant to a British vice president, and switched to an interpreting business.
Mainly specializing in regulatory audits and inspections for medical device and pharmaceuticals for more than 15 years、but also engaged in interpreting and translating documents for corporate training and seminars.
Recently providing seminars for medical device manufacturers on FDA inspections from an interpreters' perspective.
Interpreting and translating accurately with an aim at successful outcome and smooth communication for customers with a service straight from the heart.